Oracle Field Service Cloud – Optimal Workforce Utilisation
ERP Training & Change Management

Oracle Field Service Cloud – Enterprise Resource Utilisation Optimised

Achieve optimum utilisation of your resources with the Oracle Field Service Cloud (OFSC).

From the moment a task is received, Oracle Field Service Cloud (OFSC) applies AI and machine learning to ensure you get the right resource to the right place, with the right equipment in optimum time – whilst simultaneously deconflicting task assignments against individual or group employment agreements, duty hours, currency of qualifications, equipment and asset availability, or any other criteria required.

That same technology also ensures you have a clear picture of operational reality, and facilitates rapid re-routing and scheduling when situations arise such as employee illness, duty hours conflicts, traffic jam’s, or other localized emergencies.

Oracle Field Service Cloud Key Capabilities

Oracle Field Service Cloud delivers the following key capabilities to your enterprise resource management teams:

  • Tasking, Routing & Scheduling
  • Conflict resolution (for example against EBA’s, Hours Worked, Qualification issues, Resource Calendars)
  • Qualification & tracking (qualification) Currency
  • Forecasting & Capacity planning
  • Employee and customer communications

Oracle Field Service Cloud has delivered considerable ROI for customers with complex resource management requirements. Those industries with high levels of scheduling, qualification and equipment related conflict management to overcome include medical or aged care environments, skilled construction & engineering, civil services, mining, or oil & gas industries.

Fully Optimised Field Based Resources Can Deliver Rapid ROI

Key Industries

  • Engineering & Construction
  • Oil & Gas
  • Rail
  • Field Technician Intensive
  • Emergency & Civil Services
  • Medical
  • Mining
  • Defence
  • Aviation

Ndevr Successfully Deliver the Largest & Most Complex Implementation of Oracle Field Service Cloud

Providing our customer resource management savings valued in the 10’s of millions of dollars, Ndevr’s team have successfully delivered the largest implementation of Oracle Field Service Cloud in the Southern Hemisphere.

With deeply complex currency and qualification requirements for both contracted and direct employees, geographically spread across hundreds of locations.

Ndevr have also integrated OFSC, using Oracle Integration Cloud PaaS, across the clients Enterprise Application Infrastructure, including JD Edwards integration, and with external Enterprise Applications.

Active Resource Deconfliction

Assign tasks, schedule and route both equipment and resources with live deconfliction against resource & asset calendars, qualifications and currencies, equipment status and schedules – such as planned maintenance, Enterprise agreements, resource or asset service hours.

So if you’re trying to schedule a resource to do a task 5km’s away, but the equipment they need is 10km’s away, or their qualification to undertake the task or use the equipment is expiring, or the equipment is scheduled for maintenance….OFSC produces the alerts and offers the next best alternative resource and asset to undertake the required task.

AI & Machine Learning for Operational Reality

Proven AI and machine learning capabilities enable OFSC to adapt on the fly. Adopting time-based, self-learning, and predictive technology, the foundational technology collects time-based measurements about everything happening in the field. Continually learning how each employee does work – OFSC creates a “work fingerprint” then predicts with 98 percent accuracy when a field event will occur, and how long it will take.

OFSC Routing technology is self-learning, considering every job in terms of the historical time it takes to complete a task, including variables like drive time, and breaks. This presents the most complete picture of operational reality and then personalizes the workday for each field service employee.

Manage Your Future Skilled Resource Requirement Pipeline

Are your most versatile or skilled resources winding back their hours next year, or retiring in 5 years. Oracle Field Service Cloud enables resource scheduling into the far future, so that you can see what resource and asset gaps might occur in 1 year, 2 years or even further out. This enables you to work closely with your hiring and training teams to ensure you can continue to meet your customer needs or contracted SLA’s.

Oracle Field Service Cloud Product Data Sheets

Resource Forecasting

Make intelligent staffing decisions and plan for capacity and future demand. Test “what if” scenarios with predicted demand forecasting to create long term plans and track future performance against plans.

Capacity Management

Get true “Operational Reality” insight & accurately determine how much work can be done in a day. Instantly see what resources are available, qualified, and where they are geographically located.

Centrally Managed

A highly visual UI supports rapid, intelligent, job reassignment based on real time availability, location, skills, and asset availability. Get unparalleled insight into the status of your workforce.

Intelligent Routing

Sreet-level routing uses point to point calculations, incorporating all factors impacting schedules such as equipment replenishment, traffic jams, and organisation level goals, like optimising fuel efficiency.

Ask Us How We Can Help Optimise Your Resources  With OFSC

Email or Ph +613 9865 1400