Oracle Field Service Cloud
- Engineering & Construction
- Oil & Gas
- Field Technician Intensive
- Emergency & Civil Services
Assign tasks, schedule and route both equipment and resources with live deconfliction against resource & asset calendars, qualifications and currencies, equipment status and schedules – such as planned maintenance, Enterprise agreements, resource or asset service hours.
So if you’re trying to schedule a resource to do a task 5km’s away, but the equipment they need is 10km’s away, or their qualification to undertake the task or use the equipment is expiring, or the equipment is scheduled for maintenance….OFSC produces the alerts and offers the next best alternative resource and asset to undertake the required task.
AI & Machine Learning for Operational Reality
Proven AI and machine learning capabilities enable OFSC to adapt on the fly. Adopting time-based, self-learning, and predictive technology, the foundational technology collects time-based measurements about everything happening in the field. Continually learning how each employee does work – OFSC creates a “work fingerprint” then predicts with 98 percent accuracy when a field event will occur, and how long it will take.
OFSC Routing technology is self-learning, considering every job in terms of the historical time it takes to complete a task, including variables like drive time, and breaks. This presents the most complete picture of operational reality and then personalizes the workday for each field service employee.
Manage Your Resource Pipeline into the Far Future
Are your most versatile or skilled resources winding back their hours next year, or retiring in 5 years, OFSC enables far future scheduling so that you can see resource and asset gaps as they might occur in 1 year, 2 years or more. This enables you to work closely with your hiring and training teams to ensure you continue to meet SLA’s.