MYOB Greentree eService & Customer Service modules deliver digital transformation.

The final two modules in the Greentree Service & Asset Management suite are eService & Customer Service – both have exciting implications for users, offer tangible business benefits and deliver digital transformation.

eService

The eService module enables companies to give their customers direct, real-time access to self-service information systems to improve your response times and customer connectivity while reducing your administrative overhead.

Greentree’s eService module is an easy-to-use system for customers and staff to interact with your business on the web.

  1. Self Service Management – Using eService, you’ll be able to give customers, resellers and staff the ability to initiate and track service requests resulting in better communication and faster issue resolution. Establish a single point of reference and create a comprehensive document repository through the unlimited ability to attach documentation to any record.
  2. Rapid Implementation – eService is user friendly, easily configurable and designed for rapid implementation.  This means that you can get started quickly with eService and utilise a range of built in functions that apply to service-based organisations.
  3. Shared Access to Knowledge Based – Giving customers and internal users the opportunity to check information and resolve their own issues delivers direct bottom line savings. Watch your service costs plummet by offering users the ability to resolve their own issues within a secure environment without having to contact your Help Desk.
  4. Live Updates – Information presented on live workflow desktops gives instant visibility of service calls and greatly improves issue resolution times.

Customer Service

MYOB Greentree’s Customer Service module assists your organisation to deliver the best experience for your clients and drive the highest possible customer satisfaction levels.

With full integration to the rest of MYOB Greentree, costing and billing of service work becomes a natural part of how you do business.

  1. Service Planning & Management – The easy to use visual planner enables your team to optimise service response rates and resource effectiveness.  Successfully meet all service-levels commitments using pre-emptive escalations and alerts. Demonstrate effectiveness with the built-in tools to measure and report on performance. Plus you can easily manage customers and services across multiple locations and time zones.
  2. Help Desk – Drastically cut the costs of customer support requests (received via web, phone or email) with full tracking.

For more information on MYOB Greentree or Ndevr, please contact:
Rob Sheldrick – Business Development Manager – rob.sheldrick@ndevr.com.au