MYOB Greentree – Services & Asset Management – Service Mobile

MYOB Greentree Service Mobile is designed to transform the way field staff work.

Improve efficiency and enable your field staff to work faster, smarter and deliver a better customer experience with Greentree Service Mobile by directly connecting your field staff to Greentree.

Service Mobile has functionality including;

  • Workspace for service
  • Organisations (Customer Profiles)
  • Contacts
  • Relationship Centre
  • Service Calls & Requests
  • Assets
  • Timeline

Service Mobile is perfect for service teams and technicians servicing either internal or external customers.

Workspace for service

Workspace for service gives your field staff the information that they need to do their job when they need it – all at their fingertips and available on the go.  The easy to use interface ensures that the information is easy to access and displayed in a way that makes sense to the field team.

Organisations (Customer Profiles)

Organisations contains key information on each and every customer giving your service team everything they need to know about the customer in one easy to search location.

Contacts

Comprehensively capturing all your customers contact information, including an Activity tab to track more details and Maps embedded to make every contact easy to find.

Relationship Centre

The powerful tool brings together all the activities related to customer and supplier organisations.  It provides this information in one place using one system and includes both historical and upcoming information and events to ensure that your field team are on the front foot when interacting with customers.

Service Calls & Requests

This one easy-to-use panel provides a tool for allocating work and for the field technicians to manage their workday.  Identify and prioritise work that is yet to be allocated, track each job as it is completed and seamlessly move to invoicing.

Assets

Technicians and management can see the equipment that you or your customer owns along with its service history exactly as it is recorded in your system. Records are automatically updated as work is completed ensuring the system is always up-to-date.

Timeline

The timeline function ensures that you and your field team know the key times and dates for any service work based on your agreed SLAs, regulatory requirements or maintenance schedules. Using the Approvals and Alerts engine, management can build escalations based on those deadlines to ensure that work is scheduled and completed.

For more information on MYOB Greentree or Ndevr, please contact:
Rob Sheldrick – Business Development Manager – rob.sheldrick@ndevr.com.au