MYOB Advanced ERP Implemented for Integrated Financial Management and CRM
When it came time to update their financial management systems, the worlds leading protection organisation for doctors, dentists and healthcare professionals, the Medical Protection Society Limited (or MPS), chose MYOB Advanced. The tight integration between financial management and CRM functions was behind the reasons for their choice to select MYOB Advanced.
MYOB Advanced Integrated CRM and Financial Management
MPS protects and supports the professional interests from across Australia, New Zealand and Southeast Asia. It provides its members with a range of educational and risk management services to contribute to risk reduction. The courses run by its Australian branch’s education arm, Cognitive Institute, are attended by thousands of clinicians every year from across Australia and Southeast Asia.
“While we’d been using MYOB Premier for a long time, its limitations were showing,” says Service Delivery Manager, Lynley Mangin. “We had recently installed Salesforce CRM and upgrading our finance system to one that would integrate with Salesforce was a major step to enable significant
growth with existing resources.”
Extracting data for various reports was a time-consuming task, and a more flexible reporting tool was required. “We wanted to be able to dig down to obtain a more diverse range of data,” Lynley explains.
MPS also wanted a Cloud-based system that could link with the cloud system run by its UK parent, and to support an increasingly mobile workforce.
“The solution needed to be able to cope with our multi-currency environment and also to provide and receive data feeds between finance and Salesforce,” says Lynley. It needed to be an enterprise system to accommodate future growth, and ongoing plans to further streamline processes and automate as much as we possibly can.”
Other systems assessed were either too big or too small, and the organisation’s history with MYOB meant that Advanced was on the radar from the outset.
“Advanced’s flexibility meant it could be structured to meet our requirements, rather than having to change our requirements to meet the system,” Lynley says.
MYOB Advanced Implementation
Advanced’s ease of integration with other systems has delivered major dividends for MPS. The MYOB Partner showed its experience in tackling what turned out to be a complex implementation.
“They made a real effort to understand our business; what we want to achieve and why we want to achieve it,” Lynley says. “The installation process was complex, but we never got the sense that anything was unachievable.”
Alistair Emery, MD of Momentum adds: “MPS is a growing and complex business. We enjoyed the challenge of helping them transition from a small business system with many manual processes to a much more capable integrated solution in preparation for future growth. Calm heads helped us
overcome some challenges during the project.”
True Financial Management With Better Reporting and Visibility
With Advanced, MPS is now achieving the reporting standards it required. Data is extracted more quickly and easily, and the integration with Salesforce gives greater visibility of the revenue generated and costs incurred from the various events it stages.
Double-keying of data was another concern; events staff would key information into Salesforce and then the finance staff would have to re-key the information into the legacy Premier system. Singlepoint data entry is now a reality and a potential for errors has been eliminated.
“MYOB Advanced is making a significant difference to our business, and we know that adaptations are possible to improve our operating processes as we move forward and provide even better service to our members,” Lynley concludes.
This case study has been re-produced with permission from MYOB, you can download a PDF version here.