Siebel CRM
Ndevr is proud to be able to offer Oracle Siebel CRM, and Siebel CRM On Demand to our customers.
Siebel CRM On Demand is a hosted solution (SaaS), that Ndevr is able to fully integrate. However if a browser delivery model is not suitable then Siebel CRM can be run as a fully integrated application. Siebel CRM (and On Demand) is generally considered to be the most comprehensive CRM solution available today.
The advantages of using Siebel CRM over other CRM solutions are that;
- It can be pre-configured to a specific industry
- On Demand can be seamlessly integrated with your existing ERP solution
- It can be tailored specifically for your company’s needs
- Siebel CRM is able to be deployed as on-site software if required.
Siebel CRM will enable your company to gain a 360’ view of your customer and the ways in which your customers interact with the different touch points in your business. The information below discusses the features and benefits of both the hosted, and the integrated application versions.
Sales; Manage all the information about your customers that your sales force needs - from their contact details to their buying cycles. Gain a clear understanding of your customer’s needs. Your sales team will also be able to effectively manage their sales pipeline, and provide forecasting. Siebel CRM Sales.
Service; Consistent access to comprehensive customer information from across your organisation will ensure that your service team is able to resolve issues quickly and efficiently – maintaining customer satisfaction. Siebel CRM Service.
Marketing; Execute and manage campaigns from start up to completion, then analyse the results, assign leads or opportunities generated through to rep’s and at the same time provide them with insight into the campaign and where their leads come from. Generate reports to measure campaign effectiveness, manage collateral and store printed material. Siebel CRM Marketing
Call Centre; CRM Call Center On Demand is the only hosted multi channel support application that can be deployed in days, and enables your agents to be located anywhere in the world. Your customers will be able to benefit from rapid, accurate, personalised service from the section of your business that is often scrutinised the hardest by your customers. Siebel CRM Call Centre
Siebel CRM provides analytics through interactive dashboards that can be configured your way anytime you require, and it provides access and facilities for a mobile sales force. Because Siebel CRM is a hosted solution there is no need to spend money on maintaining the infrastructure required to run it within the rest of your business.
For additional information please contact us or visit our library for the Siebel CRM whitepaper.
