Oracle (Siebel) CRM On Demand

Siebel CRM On Demand is a hosted solution (SaaS), that provides you with the full 360' view of your customers, prospects, suppliers, and partners. It is the only SaaS delivered CRM that is fully customisable to your industry, and unique business needs, as well as being integratable with your existing ERP Systems (including non-Oracle ERP systems). Siebel CRM On Demand is considered to be the most complete and comprehensive CRM solution available today.

The advantages of using Siebel CRM over other CRM solutions are that;

Pre-Configured for your Industry
Seamlessly Integrates with your existing ERP systems
Easily Customised for your company’s needs
Low Cost

Siebel CRM will enable your company to gain a 360’ view of your customer and the ways in which your customers interact with the different touch points in your business.

CRM On Demand - Version 18, Release Notes

Department	Benefits	More Info
Sales	Manage all the information about your customers that your sales force needs - from their contact details to their buying cycles. Gain a clear understanding of your customer’s needs. Your sales team will also be able to effectively manage their sales pipeline, and provide forecasting.
Customer Service	Consistent access to comprehensive customer information from across your organisation will ensure that your service team is able to resolve issues quickly and efficiently – maintaining customer satisfaction.	Service On Demand
Marketing	Execute and manage campaigns from start up to completion, then analyse the results, assign leads or opportunities generated through to rep’s and at the same time provide them with insight into the campaign and where their leads come from. Generate reports to measure campaign effectiveness, manage collateral and store printed material.	Marketing On Demand
Call Centers	CRM Call Center On Demand is the only hosted multi channel support application that can be deployed in days, and enables your agents to be located anywhere in the world. Your customers will be able to benefit from rapid, accurate, personalised service from the section of your business that is often scrutinised the hardest by your customers.	For Call Centers
Partner Management	CRM Partner Management enables you to easily link leads and opportunities to the right partner - track lead progress and generally improve overall forecasting of revenue resulting from partner activities. There is a new partner portal which will help you to train your partners online and share information with them, and an analytics application that comes with over 200 pre-built reports. The analytics tool also enable syou to build your own ad-hoc reports.	Partner and Channel Management
Social Media	harness the latest Web 2.0 technologies, empowering sales users to be more effective and productive by leveraging the knowledge and experience of the broader community. These highly intuitive and focused applications work the way salespeople do, helping them identify qualified leads, develop sales campaigns, and collaborate with colleagues to close more deals. With Oracle Social CRM Applications, sales users reap instant benefits with no data entry required.
Email Marketing	A comprehensive, permission-based and scalable e-mail marketing solution, Siebel Email Marketing is fully integrated across all customer touchpoints. With it, you can plan, create, test, execute, and track targeted, personalized e-mail communications, including time-sensitive alerts and event-triggered mailings.	Integrated Email Marketing

Data Cleansing Service

Integrate CRM on Demand with JDE

Outstanding Email & Web Marketing

CRM Customised for Your Industry & Business

Analytics & Reporting